At Rusan Healthcare, we aim to get your order to you as quickly and safely as possible. This shipping policy outlines our delivery timelines, costs and related terms.
Orders are typically processed and shipped within 1-2 business days of confirmation.
Delivery timelines are estimates and may vary due to courier delays, weather, regulatory checks (for pharmaceutical products) or circumstances beyond our control. For medications where timely delivery is critical, please plan orders in advance.
Once your order is shipped, you will receive a confirmation with tracking details via email and/or SMS. You can also view your order status from your account dashboard under "My Orders".
We currently ship to most pin codes across India. Serviceability for a specific address is confirmed at checkout. Certain prescription products may have additional delivery restrictions as required by applicable regulations.
If your order has not arrived within the estimated delivery window, or arrives damaged, please contact our customer service team within 48 hours of the expected delivery date so we can investigate with our shipping partner and arrange a resolution.
For any questions or concerns regarding shipping and delivery, please contact us:
Last Updated: September 6, 2026
Delivery estimates above are indicative and may be updated from time to time. Actual costs and timelines shown at checkout will always take precedence.
